Frequently Asked Questions

01 Does insurance cover dietitians? Is it possible to direct bill?

Registered Dietitian - Nutritionist services in private clinics are covered under MOST group insurance plans in provinces & states where liscencing is paid annually. A few plans require physician referral. Each plan is different. You are encouraged to contact your insurance provider to confirm that you are covered for Registered Dietitians - Nutritionist services.

Often, dietitian insurance coverage is found in the “extended” section under “paramedical services”. In some instances, these services are listed under ‘’Homecare and Nursing, Prosthetic Appliances and Durable Medical Equipment’’. In other instances, a miscellaneous section or "Health Spending Account" can be used towards Nutrition counseling services. These services are generally reimbursed when there is a demand from individuals within the company.

To date, the only direct billing NMC Nutrition can offer is through Blue Cross. For other insurance companies, clients can simply pay for services and send in receipts to their insurance company for reimbursement.

Although clients may choose to pay for sessions in advance (as is the case for packages), insurance receipts will only be given once the service has been rendered.

If a client does not have insurance coverage for nutrition coaching services, they may save receipts for tax purposes.

02 Which payment methods can clients use?

Payment is required the day the service is rendered, unless a package is purchased. Insurance receipts will only be given once the service has been rendered.

Payment can be made by:

Email money transfer (preferred)
Online payment (through website)
Check
Credit card
Debit
Cash

03 What can a client expect from an individual dietitian consultation?

After booking your initial appointment, you will be asked to fill out a typical 2-day food journal and a questionnaire. These documents are to be filled out prior to your first appointment. (Clients with a concussion are asked to have a friend or family member complete the form.)

The initial dietitian appointment will be divided into 2 parts. The evaluation will consist of going through goals, questionnaire and food log. If requested, in-person skinfolds can be taken at this time. The second part of the initial consultation will be reserved for nutrition coaching and discussing the changes to be made to client's nutrition, as well as the reasons behind these changes.

Clients will be encouraged to return for a follow-up session a few weeks after the initial consultation. During this session, Questions will be answered. Further nutrition coaching towards client's goals will also take place. Sessions are usually in 2-4 week intervals, however, this can be changed according to schedule.

Payment is to be made at the latest, on the day of your appointment. Follow-up sessions can be booked at the end of each appointment however, to assure a spot is available in a timely manner, it may be wise to book ahead online.

04 What is the policy on cancellations and missed appointments?

As a courtesy to others who are waiting for nutrition appointments, a 24-hour notice for cancellation or rescheduling of an appointment is required. Failure to do so can result in a charge of the fee for the missed appointment. Receipts for missed appointment are not admissible for insurance coverage.

Respect of this policy is greatly appreciated.

05 What is the policy on weather-related closures?

Clients will be contacted if the office is closed due to weather. Clients who feel uncomfortable risking travel due to weather may either reschedule their nutrition appointment, or choose to consult online / by telephone.

06 How do clients book a nutrition counseling session?

Please book an appointment through the online service booking button on this website and choose “in-person”, “virtual” or "by telephone". Online consultations are available through the secure "Practice Better" booking system. You can follow the steps to connect by videoconference on the "Practice Better" booking system portal by clicking here.

Please assure that proper local time zone is displayed on your device/browser as the online scheduler will display appointment availability times based on the times you have set.

07a What is the PRACTICE BETTER e-portal? How does it work?

The PRACTICE BETTER portal is a tool for managing nutrition appointments and notes. It allows clients to fill out documents directly. It also gives clients access to their notes after each visit. To access the portal, clients must follow these steps:

Activate their customer account: After making an appointment for an initial nutrition consultation, clients will receive an email from PRACTICE BETTER asking them to join the site by activating their account.

2. After clicking on the link to activate their account, clients will need to choose a password to access the system. Clients can access the portal via the link below or through the PRACTICE BETTER application on their cell phone.

https://client.practicebetter.io/#/signin

07b How does a client join and submit a form in the PRACTICE BETTER portal?

There are two ways to submit forms.

1.Clients can log in to the customer portal and access the forms by clicking on PENDING FORMS, then save and send.

2.Clients can also access the forms via their email by clicking on the questionnaire link.

07c How do clients access SESSION NOTES after the appointment?

Clients must first have activated their account as mentioned above, then accessed their account either via ACCOUNT LOGIN in the upper right corner of this website, through the email received, or by the BETTER app – by PRACTICE BETTER. Clients can then click on the SESSION NOTES section, then click on the date of each appointment for the drop-down notes to become visible.

If they do not see the documents, clients may have a pop-up interfering with the download.

07d How can clients access webinars/resources after purchasing?

Clients must first access their account:

1. From the email sent after purchase (check junk mail too)

2. Through the BETTER App – by PRACTICE BETTER (also accessible via the blue LOGIN button on this website)

Clients can view resources (webinars, guides, etc.) under MY PROGRAMS (which can be found on the main account page).

08 How do teams & groups go about booking a workshop / presentation?

If teams or groups are interested in a workshop, the easiest way to proceed is to fill out the seminar/presentation form in the Speaking/ consulting tab. You will receive an email or telephone call to confirm booking, as well as topics customized to the needs of your group.

09 Which packages or services are available to teams / groups?

If you are interested in nutrition planning for travel, the easiest way to proceed is to fill out the group travel form in the Speaking/consulting Tab. Thereafter, the client will receive an email or telephone call to confirm booking, as well as topics customized to the needs of the group.

If interested in team packages, please contact NMC Nutrition directly to discuss the needs of the group/team. A quote can then be sent with various package options, developed around the needs of each group.